Privacy policy

Privacy Policy – Formata.io

Effective Date: June 10, 2025

Formata Inc. ("Formata," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website and services at https://formata.io and https://app.formata.io ("Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, do not use our Services.

1. Information We Collect

We collect the following categories of personal information:

• Contact information such as name and email address
• Usage data (e.g., session duration, feature usage)
• Customer data entered by users into the Formata platform including data collected by integrated services and uploaded files

Data collected from third-party integrations, including but not limited to:

• Google Calendar
• Gmail
• Google Drive
• Google Meet
  
• Vitally
  
• Hubspot
  
• Slack
  
• Salesforce
  

2. Tracking & Cookies

We use cookies and similar technologies to enhance user experience, analyze trends, and administer the site. We use Google Analytics to collect aggregate, non-identifiable data on site usage. EU-based users will be asked to consent to cookie tracking in compliance with GDPR. Users can manage their cookie preferences by emailing us at info@formata.io.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and manage user accounts
• Communicate with users and provide customer support
• Analyze usage to improve performance and features
  
• Ensure legal compliance and data integrity
  

4. Sharing of Information

We do not sell personal data. We share information only with:

• Google Analytics (for usage analytics)
• Stripe (for payment processing)
• Anthropic (for language model functionality)
• Webflow (for website hosting)

Data shared with Anthropic and Google Analytics is anonymized where possible. These parties are contractually bound to protect your data, are GDPR-compliant, and may only use it for service delivery purposes.

5. Data Hosting

All personal data is securely hosted on Google Cloud. Your data may be stored or processed in the United States or other jurisdictions in accordance with applicable laws.

6. User Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability (EU residents)
• File complaints with regulatory authorities

To exercise these rights, please contact us via the contact information below.

California residents have additional rights under the CCPA, including the right to request specific information about our data practices.

7. Data Retention

We retain personal information until the user deletes their account, unless a longer retention period is required or permitted by law.

8. Contact Us

To exercise your data rights or if you have any questions, contact us via:

• Email: info@formata.io
• Contact form: https://formata.io/contact-us

9. Third-Party Services

To exercise your data righOur website is hosted by Webflow and may be subject to their privacy policies. We encourage you to review the privacy practices of any third-party service providers you interact with through our Services.ts or if you have any questions, contact us via:

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

11. Legal Review Disclaimer

This Privacy Policy is for informational purposes only and does not constitute legal advice. Users are encouraged to consult legal counsel for full compliance with applicable laws and regulations.